No, this is strictly not acceptable and we do not share your mobile numbers to any of our collection agents. The agents can only call you from the system and all these calls will be on recorded lines for future reference and quality check purpose. We also request you to not share your mobile numbers with any collection agent for personal contact.
Kindly note that:
- We do not contact customers for payment collection reminders from personal mobile numbers, foreign numbers or Internet Based VOIP calls.
- We never ask customers to make payments into personal or private bank accounts. Payments are only collected on our Ring website or the Ring app.
- All our calls are monitored and recorded.
- Our agents never use threats or abusive language.
- We never ask for commission or cutbacks from customer on payments of dues.
If you notice any such practices, kindly report the same with complete details to us at [email protected]